Returns

At ChicDrop, we are committed to providing you with high-quality products
and services. We understand that sometimes you may need to return a product,
and we want to make the process as easy and straightforward as possible. Please
read our return policy carefully before making a return.

DEFECTS OR DAMAGED ITEMS:

• Upon receipt, please inspect your order immediately. Please be sure to
inspect your items within 3 days of receiving your delivery for defects and
issues. Contact email: support@chicdrop.com

• All defects and issues must be notified via email or text within that 3 day
window, and must include order number and images of the issue.

• We cannot make exceptions once you have had the merchandise in your care for
a longer period of time, removed tags, washed or worn it.

CANCELLATIONS:

• To cancel an order email support@chicdrop.com
within 12 hours of the order being placed. A 15% cancellation fee will be
charged for any cancellation.

• Cancellations will only be completed during our standard customer service
hours (Monday - Friday 10:00 AM- 6:00 PM EST)

• Cancellation requests received after the 12 hour window, or outside customer
service hours (this includes weekends), cannot be guaranteed and may still ship
out per our shipping guidelines.

• Expedited orders are sent to our shipping department sooner, and we cannot
guarantee they can be cancelled or changed within the 12 hours.

• Coupons utilized will NOT be reimbursed or re-issued.

EXCHANGES:

• Exchanges are only accepted for the same item, in different size or color.

• Please purchase the new item(s) on the website, and email support@chicdrop.com with your new order
number for the exchange, as well as your original order number.

• Once your original item is received back to us, your original payment method
will be refunded.

• If you do not reach out to customer service, your exchanged item will be
processed as a normal return.

• Final sale items cannot be exchanged.

• Please only include the items you are exchanging on the new order you create.

Sale, Clearance, Buy One Get One, and any discounted item marked SALE is
Final Sale and cannot be returned or exchanged. (See below for more
guidelines).

• The term "Final Sale" means an item cannot be returned or
exchanged.

• Any purchase using a 25% or higher discount is FINAL SALE. Any Sale with
"All Sales Final" defined in the terms is also FINAL SALE and cannot
be returned or exchanged.

• Home decor and pet products are FINAL SALE.

• Please note due to sanitary reasons, the following items are not eligible for
return or exchange: swimwear, intimates, undergarments, bras, bandeaus, and
hair accessories (including hats and beanies), and some beauty. There will be
no exceptions on these items.

RETURNS:

• Returns will be issued refunds in the form of a digital Gift Card only.

• Returns must be in original, unused, unworn condition with no defects, no
stains, no pet hair, no smells, or any signs that the item has been worn or
used, with all tags attached and all packing slips included with the return.

• Please allow up to 5-7 business days to process your return once we receive
it.

• Returns must be received to us within 30 calendar days of receiving your
order (unless otherwise noted at purchase), at our warehouse. International
orders have 35 days from receiving your order to return merchandise. For
returned items past the 30 day return period, a 25% restocking fee will be
subtracted from the store credit given. The 30 days starts from the day the
order was received by the customer. Returns older than 35 days will be
rejected, and you will be contacted to have them shipped back to you at your
expense